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G2Sentry Workflow Overview

Purpose​

This document provides a high-level overview of the G2Sentry workflow, describing the lifecycle of a Guardian Service job and the interactions between the partner, guardian, and partner client.

Workflow Summary​

  1. Job Request
    • The partner requests a new Guardian Service job.
  2. Job Assignment
    • A guardian is notified and can accept the job.
  3. Job Execution
    • When the scheduled time arrives, the guardian travels to the job location and starts the job.
    • The guardian completes the job when the allotted time ends.
  4. Feedback
    • After job completion, both the partner client and the guardian can submit feedback (rating 1-5 and a review) about the job and each other.
  5. Job Withdrawal/Cancellation
    • The guardian may withdraw from an assigned job up to 2 hours before the scheduled start time (cut-off time).
    • The partner client may cancel the job up to 2 hours before the scheduled start time.
  6. Notifications
    • The partner is notified of job events via callbacks to the partner's API.

Roles​

  • Partner: Requests jobs and receives event notifications.
  • Guardian: Accepts, performs, or withdraws from jobs; provides feedback.
  • Partner Client: Cancels jobs, provides feedback.

Key Events​

  • Job Requested
  • Job Assigned
  • Guardian Withdrawn (before cut-off)
  • Job Cancelled (before cut-off)
  • Job Started
  • Job Completed
  • Feedback Submitted
  • Partner Notified (via API callback)

Diagram​